Armando Castro

Arman­do holds a Bachelor’s Degree in Man­age­ment and Master’s Degree in Busi­ness Admin­is­tra­tion. He is a vir­tu­oso when it comes to Cus­tomer Engage­ments and Cus­tomer Expe­ri­ences. This comes from over 30 years of savvi­ness in launch­ing, man­ag­ing and grow­ing Con­tact Cen­ters, fre­quent­ly launch­ing from the ground up, solv­ing com­plex prob­lems, and grow­ing the busi­ness­es. Start­ing as an entry lev­el employ­ee, he quick­ly real­ized that this indus­try was his call­ing, so he began to make his way up the cor­po­rate lad­der. From a call cen­ter agent, he quick­ly went on to man­age cross-func­tion­al depart­ments, build­ing, grow­ing, and man­ag­ing con­tact cen­ters around the world. Arman­do attrib­ut­es his suc­cess to his deep under­stand­ing of each busi­ness unit’s func­tions, allow­ing him to iden­ti­fy the right peo­ple for the right roles.

He became a firm believ­er that recruit­ment is a company’s first line of defense. It’s this belief that led him to ded­i­cate ten years of his pro­fes­sion­al career to inno­vat­ing tal­ent strate­gies that attract and retain top tal­ents by build­ing and man­ag­ing high-per­form­ing end-to-end tal­ent acqui­si­tion teams. He has suc­cess­ful­ly placed over 15,000 top-qual­i­ty can­di­dates from entry-lev­el to exec­u­tive-lev­el globally.

Pri­or to Staff CX, he served as Vice Pres­i­dent for Glob­al Sales, Solu­tions and Strat­e­gy for VXI Glob­al Solu­tions. A com­pa­ny he helped launch and grow from start up to over 35,000 employ­ees glob­al­ly. Armed with decades of sophis­ti­ca­tion, fueled by pas­sion for peo­ple, he found­ed Staff CX. A com­pa­ny designed to help Cus­tomer Expe­ri­ence dri­ven com­pa­nies increase mar­ket shares and improve employ­ee reten­tion while reduc­ing hir­ing costs an aver­age of 50%.