Growing your business? You need more customers
How do you get more customers? You need a good product or service.
Now, is that enough to get people to come back again and again for more? Maybe not.
Maybe – you need to improve your business’s customer service.
With that, here’s the key to effective customer service that keeps people coming back.
Customer Service that Works
According to SalesForce, 73% of customers expect their needs to be met and understood, but only 51% believe that business can or do.
In this case, most businesses fail with their customer service approach because their focus is simply not on customer experience. While there are many ways to practice and incorporate effective customer service, it shouldn’t be left to the people at the front of the house.
Make Customer Service a Company Priority
For something to work, it must serve a valuable part of the company. That said, we must make it a goal rooted in the foundation of our company values. It is not enough that we tell our employees to be nice and accommodating to our customers. We must establish it as the end all be all, and make sure everyone is in on the plan.
At StaffCX, we aim towards a redefined and improved customer experience for all our clients. After all, recruiting is the first line of defense. If you need help, don’t hesitate to connect with us.
