Customer Service Representative

Description

DO YOU LOVE OUTDOOR HOBBIES AND SHOOTING SPORTS? JOIN OUR TEAM AND BECOME AN OUTDOOR SPORTS EXPERT:

About Our Client:

Our client is a leading manufacturer and distributor Outdoor Sports and Hobbies with headquarters in Solon, OH and presence in over 80 countries. Their roots in shooting sports started back in 1998 then became the first Ecommerce retailer dedicated to outdoor hobbies and sport. Over 23 years Customers turned to them for unmatched product selection, great advice and selection and revolutionized outdoor sports and hobbies and later earned the recognition “Expert in Outdoor Sports and Hobbies”

Great company, great place to work conducive to rewards, growth and work-life balance.

Their work environment includes:

• Regular social events
• Growth opportunities
• Casual work attire
• Relaxed atmosphere
• Company perks

The Customer Service Representative is a highly valued position within our client’s organization because you are their voice to their organization and clients. It is a key role where you are responsible for driving exceptional Customer Experience, from voice calls, emails, chat and text messaging.

Why You Are the perfect fit for this role.

• You prefer working in office Mon – Fri 9:00AM to 5:30PM Shift
• You are genuinely excited to help customers.
• You are patient, empathetic and love solving complex problems.
• You love helping and connecting with people.
• You are tech savvy and a fast learner.
• You have great written and verbal communication skills.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.

What You Will Enjoy

• A fun and relaxed work environment
• Themed events like Friday snacks, cookouts, bingo games and shindigs, to name a few.
• Opportunity to learn, grow and advance.
• The diversity — every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• Competitive starting compensation structure with exceptional benefits and work-life balance.
• Our client invested on an advance Air Condition System to create a safer work environment.

The Details

• You will become a subject matter expert on our products and services through a robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges.
• Respond to inquiries, communicate, and engage with our clients including, emails, phone calls, chat, and social media
• Build relationships and trust with our customers through open and interactive communication
• Follow established communication procedures, guidelines, and policies

Who you are

• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve complex problems
• Minimum high school diploma or GED
• Minimum of 2 years of customer service experience required
• Minimum of 2 years of call center experience’

‘Work Remotely

• No